FAQ - Frequently Asked Questions

Do your Prices include Tax?

All Prices on our website are in New Zealand Dollars and are a Recommended Retail Price.  They ARE ALSO INCLUSIVE of GST (New Zealand Goods and Services Tax).

Do you have a Showroom and what are your hours?

Yes we have a retail showroom based in Kapiti that is open to both the trade and general public. We are open Monday to Friday 9am - 5pm excluding public holidays. 

Where is the BCE Showroom?

Our extensive range of Hospitality, foodservice and catering products are showcased at 27 Milne Drive, Paraparaumu, in the Wellington region.

 

Do you Sell Internationally ?

We are able to sell internationally, however NOT through this website.  Please make contact directly HERE if you wish to purchase something and you are outside of New Zealand.

 

Do you hire out Equipment and Catering products?

We don’t actually hire out equipment and products, most of our customers find it makes more economic sense to use our lease to own system, additionally we also offer Finance.

 

Do you sell Second Hand equipment?

No we don’t sell second hand used equipment. We have found, after years of experience that our customers benefit greatly from using new equipment, which comes with a full warranty and a back up service and parts plan. When you combine that peace of mind with our lease to own, rental or our finance options you can guarantee that you won’t get caught out with broken or faulty equipment, and no back up plan.

 

Do you provide Parts and Service for Equipment and Appliances?

Most of our major brands of cooking, washing, refrigeration equipment are covered fully by warranty on parts and service, if it is a known brand purchased from us, then we are able to assist with any of these requirements. This also applies to our smaller kitchen appliances.

  • Brands we support with parts and service :- Moffat, Bakbar, Blue Seal, Turbofan, Starline, Skope, Sirman, Electrolux, Vollrath, Vitamix, Thunderbird, GAM, Waring, Sharp, Robot Coupe, Roband, Menumaster, Magimix, Kitchenaid, Jadever, Hoshizaki, Festive... and several more

 

Condensation on my Display Cabinet

Here is an Installation and Operating Manual for Festive Chilled Display Cabinets.

 

How do we care for our Cookware?